FAQs


Is this pure-veg service?

Yes, we only offer pure veg services. None of our plans offer non-veg food and food cooked in our Kitchen is pure veg.


How do I know the food is hygienic, healthy, and home-cooked?

Our aim to deliver highest quality food. Oil, vegetables (sourced from local farmers), wheat , rice (Basmati) etc. are of same quality we use in our homes. We also have a special QC (Quality Check) department that ensures you get only healthy and hygienic food.


What veggies do you offer?

We offer variety of veggies, right from green veggies to pulses. Everything that is readily available in the market. We make sure our users get a variety to choose from to lead a healthy life.


Does your Dal too like others have water more than dal itself?

We offer variety of Dal for you so you don’t get bored daily eating the same dal, and of course, it’s thick and full of protein like your home’s.


How do we know you are different than the local mess?

If there would have been a decent local mess, we wouldn’t have started Your Meals. The sole aim of starting Your Meals was to deliver food that is of superior quality prepared under most hygienic conditions and with taste similar to that of your Home


Is the food delivered hot or cold?

The food will be delivered right after it’s prepared. It may not be hot when delivered but,we suggest you re-heat for a min before you eat.


How is my health taken into consideration?

Eating home-cooked food itself is a very big step towards living a healthy life. In addition, we offer a variety of green veggies every day so that you get a balance of vitamins and minerals needed!


How do you guys choose the menu for the day?

We have about 90+ recipes in cuisines and we offer two cuisines at the moment. The menu for the week is randomly chosen from those and sent to you through whatsapp. You will be notified to choose your menu a day prior so you get to choose what to eat than following the menu whatever we make. No hassles!!


Do you deliver at office?

Yes, we deliver both at home and office. You can also opt to get the lunch delivered at one address and dinner at another(to all your loved/caring ones).


How do you deliver?

We deliver via our own delivery team, who make sure the food is delivered to you on time, at home or at your workplace.


Whom do I contact for any query?

You can contact us directly via the phone numbers mentioned on our site. You can also WhatsApp us for any query or suggestion.


What is the order placing and cancellation timings?

Lunch order time: 1 day before 8 pm (You will be informed of the menu through whatsapp and you can place the order before 8 pm)
Lunch cancellation time:1 day before 8 pm (You will be informed of the menu through whatsapp and you can cancel the order before 8 pm)
Dinner Order time:Sameday before 10 am(You will be informed of the menu through whatsapp and you can place the order before 10 am)
Dinner cancellation time: Sameday before 10 am(You will be informed of the menu through whatsapp and you can cancel the order before 10 am)


What do I do if my tiffin does not get delivered to me?

At YourMeals! we put in a lot of effort to ensure that your tiffin reaches you on time and in an ideal condition. However, due to unforeseen events your tiffin may reach you late and in rare cases may be undelivered. In such a circumstance, please contact +917013783227 or mail us at contact@yourmeals.in. We assure you that every attempt will be made to rectify the situation or compensate you.


What do I do if the wrong tiffin/order was delivered to me?

Our order management system allows us to ensure extremely high accuracy in fulfilling your order correctly. However, due to events often beyond our control, your order may be misplaced or wrongly delivered. In such an eventuality, please contact +917013783227 or mail us at contact@yourmeals.in. We assure you that every attempt will be made to rectify the situation and secure your satisfaction.


What sort of Privacy Policy is in place?

With YourMeals, you can rest easy as we do not sell your private information to any third party and we will never do so. This includes your banking info, email address and any other related details. Only our direct employees will have access to the basic information which you enter on our site and which we will use for order management and promotional purposes such as offering discounts and updates.